Frequently asked questions

Every plan starts with a full inspection of your home and a first treatment inside and out, including a look at how pests are getting in. After that we visit each season, timed to local pest activity, and we come back free of charge if covered pests return between visits. You get a written report after every visit.

Most pest problems come back when only the pests you can see get treated. A protection plan deals with the source, finds how pests are getting in and brings us back each season, timed to local pest activity, so new problems are stopped early. If covered pests return between visits, your return visit is free, and you get a written report after every visit.

No. We focus on ongoing protection because most pest problems come back without it. Your first visit tackles the problem you have now, and seasonal visits keep it from returning.

Ants, spiders, mice and rodents, wasps and hornets, cockroaches, bed bugs, mosquitoes and ticks, fleas, house flies, fruit and drain flies, cluster flies, carpenter bees, carpet beetles, clothes moths, pantry pests, silverfish, centipedes, earwigs, boxelder bugs and stink bugs. We don't handle wildlife such as raccoons, squirrels or birds.

Ask four things. Does the company hold an Ontario operator licence? Who will treat your home, and are they licensed exterminators or trained technicians working under one? What does the plan cover, and what happens if pests come back? How do you cancel? We're happy to answer all four before you sign up.

Yes. We serve homes across Oakville, Burlington and Milton in Halton Region and Mississauga in Peel. That includes Glen Abbey, Bronte, Kerr Village and Joshua Creek in Oakville; Aldershot, Tyandaga, Millcroft and Alton Village in Burlington; Port Credit, Streetsville, Meadowvale and Erin Mills in Mississauga; and Old Milton, Dempsey, Willmott and Hawthorne Village in Milton.

Mice moving indoors each fall, especially in older homes and in new subdivisions next to farmland in Milton and north Burlington. Carpenter ants near the mature trees and creek ravines of Oakville and Mississauga. Spiders and wasps on lakeside homes from Port Credit to Aldershot, and ticks along wooded trails and the Niagara Escarpment.

Yes. Halton Region says all of Halton is an established blacklegged tick risk area, and Peel Public Health reports blacklegged ticks are established in Peel, with local exposures reported in Mississauga. Check yourself, your kids and your pets after time in long grass or on wooded trails, and see your doctor if you feel unwell after a tick bite.

We aim to visit homes in Oakville, Burlington, Mississauga and Milton within one to two business days. Call us and we'll give you the next open time.

Your technician walks through the inside and outside of your home, identifies the pests and how active they are, and finds where they're getting in. They'll talk you through what they found and give you a written quote.

Yes, for the first visit, so we can inspect inside and talk through what we find. Most seasonal visits are exterior and don't need you there.

Clear access to baseboards, under sinks and the basement, and put away children's toys. Keep pets in a separate room, or out of the home, during an indoor treatment, and tell us about any fish tanks so we can give you the right steps. For bed bugs and cockroaches, we'll send a prep checklist before your visit.

It depends on the treatment and the product label. Bait stations and outdoor treatments often don't require anyone to leave. For indoor sprays, keep people and pets off treated surfaces until they're dry, and follow the time your technician gives you. Tell us beforehand about anyone who is pregnant or has asthma or chemical sensitivities, and about your pets.

Only products registered by Health Canada's Pest Management Regulatory Agency, applied according to their label directions. We use the least product needed, placed where pests live and travel, and your visit report lists exactly what was used. Ask any time for the product label or safety data sheet.

Only where Ontario's rules allow. Ontario's cosmetic pesticide ban limits the products that can be used on lawns, gardens, patios and driveways. We treat around your home's foundation to keep pests out, treat for health and safety reasons such as wasps, mosquitoes and ticks, and use products from Ontario's allowable list for garden pests.

Yes, as Ontario requires. PestDepart holds an Ontario operator licence, and our work is done by exterminators licensed under Ontario's Pesticides Act or by trained technicians working under their supervision.

Call or text us. If covered pests return between scheduled visits on an active plan, we'll come back and treat again at no extra cost.

Sprays kill the pests you can see, but they don't reach nests, colonies or eggs, and they don't close the gaps pests use to get in. That's why problems keep coming back.

Your price depends on the size of your home, the pests we find and how active they are. Your quote is free, and you approve your price before any work starts.

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