Health and Safety

Last updated November 3, 2026

Your family's safety comes first. Here is how we handle pest control products, and what you can do before and after a visit.

Licensed and regulated

• Our technicians hold the licences required under Ontario's Pesticides Act, or work as trained technicians under the supervision of a licensed exterminator, as the rules require.
• We only use products registered by Health Canada's Pest Management Regulatory Agency (PMRA), and we apply them according to their label directions.
• Ontario's cosmetic pesticide rules (Ontario Regulation 63/09) limit which products can be used outdoors on lawns, gardens, patios and similar areas. We follow those rules and use permitted products or exceptions only where the regulation allows them.
• We post the warning signs required by Ontario's regulations when we treat, and we keep the records the province requires.

Our approach

We inspect first, then use the least product needed in the right place. That means finding how pests get in, removing conditions pests need, and placing treatments where pests live and travel, not broadcast spraying.

Before your visit

• Tell us about anyone in the home who is pregnant, has asthma or chemical sensitivities, or about pets, aquariums and food gardens.
• Your technician will tell you what to prepare for your specific treatment.

After your visit

• Keep children and pets away from treated areas until your technician says they can return, usually once surfaces are dry.
• Do not clean or disturb bait stations or treated cracks and crevices.
• Your visit report lists the products used. Ask us any time for the product label or safety data sheet.

If you have a concern

If someone may have been exposed and feels unwell, call the Ontario Poison Centre at 1-844-764-7669 (1-844-POISON-X). In an emergency, call 911. Then let us know at 1-888-781-PEST so we can share product details with you or your doctor.