Privacy Policy

Last updated November 3, 2026

PestDepart ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and the choices you have. It follows Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), which applies to private businesses in Ontario.

Information we collect

• Contact details: your name, phone number, email address and service address, including city and postal code.
• Service information: details about your property, the pests you report, inspection findings, treatment records, visit reports and notes you share with us.
• Account and billing information: your service plan, appointments and payment records. Payment card details are handled by our payment processor; we do not store full card numbers.
• Communications: calls, texts and emails with our team. Calls may be recorded for quality and training, and we will tell you at the start of a recorded call.
• Website information: pages you visit, the website or ad that referred you, campaign codes in links (such as UTM and click identifiers), the tracking phone number you called, and basic device and browser information collected through cookies and similar tools. See our Cookie Preferences.

Why we use it

• To answer your quote request, book your inspection and deliver your service plan.
• To send appointment reminders, visit reports and service updates.
• To bill you and keep accurate records, including records we are required to keep under Ontario's pesticide rules.
• To improve our website, services and advertising, and to measure which ads and pages bring people to us.
• To send you seasonal pest tips and offers, but only with your consent (see Email and text messages below).

We only collect what we need for these purposes. We do not sell your personal information.

Consent

By requesting a quote, booking a service or contacting us, you consent to our use of your information as described here. You can withdraw consent at any time, subject to legal or contract limits, by contacting our Privacy Officer. If you withdraw consent, we may not be able to provide some services.

Who we share it with

We share personal information only with service providers who help us run our business, such as our customer management and scheduling software, call tracking, email and text messaging, mapping and address lookup (Google Maps), website analytics (Google Analytics and Microsoft Clarity), advertising platforms and payment processing. They may only use it to provide services to us and must protect it. We may also share information when required by law, or as part of a sale or reorganization of our business.

Some of these providers store information outside Canada, including in the United States. Information stored elsewhere is subject to the laws of that country and may be accessible to its courts and authorities.

How long we keep it

We keep personal information only as long as we need it for the purposes above, or as long as the law requires. Quote requests that do not become customers are deleted or anonymized after [24 months]. Customer and treatment records are kept for [7 years] after your last service.

How we protect it

We use reasonable physical, administrative and technical safeguards, including access controls, encrypted connections and staff training. No system is perfectly secure. If a breach of security creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as PIPEDA requires.

Email and text messages

We send service messages about your appointments and plan. Marketing messages, such as seasonal tips and offers, are sent only with your consent as required by Canada's Anti-Spam Legislation (CASL). Every marketing message identifies PestDepart, includes our contact information and has an unsubscribe link. Unsubscribe requests are processed within 10 business days. You can also use our Email Preferences page.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask how it has been used and shared. We will respond within 30 days. To make a request, contact our Privacy Officer.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.